Booking conditions

We guarantee

• Best price and exclusive tariffs on our website:
  Warranty will not find lower prices on any other website.
• Real time availability:
  For all rooms in all our hotels and immediate booking confirmation
• Security in your transaction:
  We use a security protocol with the highest standares.
• Privacy Policy:
  We care about the privacy of your personal data are not used if you tell us your desire so.
• Booking confirmation by e-mail / SMS:
  You will receive an email confirmation with the reservation and if you wish, you may request that we get by leaving your mobile phone SMS.
• Cancellation of booking:
  To cancel your reservation can be done through email to receive confirmation from there for his private use has a link to cancel your reservation.

Hotel Policies

Check-in: 15:00 - 00:00 hours
Check-out: Until 11:00 hours

From 1st of January 2020 the city tax (21 CZK per person and night) is excluded from the room rate and is paid directly by guests at the reception desk. 

Children and extra beds

• Free! One further child under 6 years stays free of charge using an existing bed.
• Free! All children under 2 years stay free of charge for children's cots/cribs.
• All older children or adults are charged EUR 50 per person per night for extra beds.
• The maximum number of extra beds/children's cots permitted in a room is 1.
• Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Pets:

• Pets are not allowed.

Groups:

• When booking more than 5 rooms, different policies and additional supplements may apply.

Accepted credit cards:

• American Express, Visa, Euro/Mastercard, Diners Club, JCB
• Please note that the credit card which will be used for making a reservation must be available at check-in.

The hotel reserves the right to pre-authorise credit cards prior to arrival.